Coronavirus - COVID-19
As of 25th June 2020 We can confirm that we have had no outbreaks on our parks, we're currently open in our booking for to make bookings for arrivals from July 13th 2020. We will be operating our facilities in line with the government guidelines where and when possible. At Sunnyvale, the health and safety of our Guests, Owners and Team is our number one priority.
We understand that you may be feeling unsettled given the rapidly changing situation around Coronavirus.
We want to reassure you that we are closely monitoring the developing situation and following Government guidance to ensure you can enjoy the holiday you deserve.
Changes to your booking due to the coronavirus.
Our customers' wellbeing is our top priority. In light of the UK government's latest advice and due to the ever-changing circumstances surrounding the coronavirus and the uncertainties that come with it, we understand that our customers may need to make changes to their travel plans because of it.
For existing bookings with an arrival date on or before 12th July 2020*, customers may request a change to the start date of their booking by up to 12 months, subject to availability. We will waive any administration charges for the change but depending on the cost of the accommodation of the new booking, you may have to make a further payment or may receive a partial refund with respect to the cost of accommodation.
*Customers will need to contact us at least 7 days before their scheduled arrival date.
If you would prefer, we would offer a full refund for these dates For those looking for a refund please call our booking office on 01834 814404 Monday to Friday Between 9am and 1pm for us to process this for you. Please be aware that lines may be busy so keep trying and we will answer as soon as we can.
We will update this page should our policy on this change.
Confidence in our care
If you're due to be enjoying your holiday with us shortly we would like to assure you of the action that we are taking to ensure the risk to our guests, owners and team remains low.
We have increased and up weighted our cleaning procedures across our holiday homes and in all of our public areas and will continue to do so throughout your break. You will also notice an increase in hand sanitation stations on our parks. Our facilities will be operating in line with the government Guide lines.